Letting someone into your home is a big deal

Each visit follows a detailed checklist for that service type, whether it is an initial, recurring or deep clean. Kitchens, bathrooms, common areas and bedrooms are covered as standard, with extras such as inside the oven or fridge available on request. The full itemised list is on our checklist page.

It depends on the size and condition of the home and the type of service. Most recurring cleans take between two and four hours. We give you a realistic time estimate with your quote rather than a number that sounds good.

Yes. Let us know in advance for extras such as laundry, dishes, inside cabinets or garage sweeping. Some add-ons carry an additional charge depending on the request.

Eco-friendly, non-toxic products. Never ammonia or bleach. They are safe around children, pets and anyone sensitive to the fumes conventional cleaners give off.

No. Most clients leave a key or a door code. Our cleaners are background-checked and insured, and we make sure your home is locked and secure after every visit.

Just pick up personal items, toys and clutter from floors and countertops so we can work efficiently. There is no need to tidy beyond that. The cleaning is our job.

We assign a consistent cleaner or team to recurring clients wherever possible. If someone is unwell or unavailable we send another fully trained team member and tell you in advance.

Yes, and gladly. Let us know about them in advance so the team arrives prepared. Our products are non-toxic, which matters most in homes with animals and children.

Yes. One-time cleans are available for special occasions, moves, or simply a reset. Recurring plans, weekly, bi-weekly or monthly, are available at a lower rate per visit.

No contracts. You can cancel or reschedule any time with at least 24 hours notice. We would rather earn your trust than lock you in.

Through your client portal, or by contacting us directly. Please give at least 24 hours notice to avoid a cancellation fee. Commercial accounts need 48 hours.

We accept all major credit and debit cards. Payment is processed securely after each cleaning and you receive a digital receipt.

Three to five days is a good guide, especially for deep cleans or weekend slots. It is always worth asking about last-minute availability.

We are fully insured and carry workers compensation. If anything is damaged we tell you right away and take responsibility for repairing or replacing it.

Tell us within 24 hours and we return to re-clean the areas of concern at no additional charge.

Never expected, always appreciated. You can tip in cash or add it when you pay online. One hundred percent of tips go directly to the cleaner.

We serve homes within roughly a 40-mile radius, covering much of Worcester County, the Blackstone Valley and MetroWest. If you do not see your town listed, get in touch. We are often able to help.

Yes, if you prefer. Please make sure it is in good working order and easy to access. We cannot be held responsible if a client-supplied vacuum breaks or stops working during use.