Refund & Cancellation Policy

At Green Mop Cleaning Services LLC, we value your time and ours. Because our services involve reserving time slots and assigning trained cleaning staff, we have policies in place to ensure fairness and efficiency for both our clients and our team.

1. CANCELLATIONS & RESCHEDULING

• 24 Hours’ Notice Required - Residential cancellations or rescheduling requests must be made at least 24 hours before the scheduled appointment. Commercial accounts require 48 hours’ notice.
• Late Cancellations - Cancellations made with less than the applicable notice will incur a fee equal to 50% of the scheduled service price.
• Same-Day Cancellations / No-Shows - If you cancel on the same day or fail to provide access to your property at the scheduled time, you will be charged the full service price.
• Rescheduling - There is no limit on how many times you may reschedule, and there is no fee for doing so, as long as we have the notice above: at least 24 hours before your appointment, or 48 hours for commercial accounts.

2. ACCESS TO PROPERTY

• If our cleaners cannot access your home at the scheduled time (due to lockouts, alarm systems, or other barriers), the appointment will be treated as a same-day cancellation and charged in full.
• Clients are responsible for ensuring safe conditions for our team. If the environment is unsafe (e.g., aggressive pets, hazards), we may refuse service and treat it as a same-day cancellation.

3. REFUNDS

Because cleaning is a time-based service, we do not offer refunds for completed services. However:

• If you are not satisfied with your cleaning, please notify us within 24 hours. We will return to re-clean the areas of concern at no additional charge.
• Refunds are only issued in cases where Green Mop Cleaning Services LLC cancels a confirmed booking and cannot reschedule at a mutually agreeable time.

4. ADDITIONAL CHARGES

• If the condition of your home is significantly different than described when booking (e.g., excessive clutter, hoarding, or biohazards), additional charges may apply, or service may be refused.
• In such cases, cancellation fees may still apply.

5. HOLIDAY & PEAK SCHEDULING

During holidays and peak scheduling periods, stricter cancellation terms may apply. These will be communicated at the time of booking.

6. CONTACT INFORMATION

Questions regarding this policy should be directed to:

Green Mop Cleaning Services LLC [support@greenmopcleaning.com] 11 Apex Drive, Suite 300A #212, Marlborough, MA 01752 (508) 281-4015