Commercial Client Policies

Thank you for choosing Green Mop Cleaning Services for your commercial cleaning needs. To ensure a smooth and professional experience, please review the following policies. These guidelines set clear expectations, protect your facility, and help us deliver consistent, high-quality results every visit.

These are the same Commercial Client Policies you are sent with your estimate. By hiring Green Mop Cleaning Services, you agree to them and to our Terms of Service.

Scheduling and access

We work with you to establish a recurring cleaning schedule that minimises disruption to your business operations.

• Commercial cleanings are scheduled based on facility size, scope of work, and agreed frequency: daily, weekly, bi-weekly or monthly.
• Service hours are flexible and can be arranged during business hours, after hours, or at weekends depending on your operational needs.
• Text messages are one-way only; please reply to emails or call us directly.
• Entry options: a designated point of contact on site, a working door or access code, or a lockbox arrangement agreed in advance.
• If our team cannot gain access on arrival, a lockout fee of 50% of the scheduled service price will apply.
• Clients are responsible for ensuring safe, legal parking and for any parking fees or tickets resulting from incorrect instructions.

Estimates and flat-rate pricing

Our quotes are based on the size, layout and condition of your facility. Pricing is set as a flat rate rather than by the hour, ensuring transparency and predictability.

• Flat-rate pricing means you know your cost up front with no surprises.
• If the scope of work significantly exceeds the original estimate due to facility condition, additional areas, or added services, we will contact you before proceeding to discuss any adjustments.
• Recurring commercial cleanings are billed at a consistent flat rate unless additional services are requested.

Communication

Clear and timely communication is essential to maintaining a reliable commercial relationship.

• A designated point of contact should be identified at your facility for scheduling and service matters.
• Reach us by email, phone, text, or through the website.
• Any special instructions, access changes, or scope updates must be communicated at least 48 hours before the scheduled service.

Preparing your facility

To allow our team to work efficiently and thoroughly, we ask that the facility be reasonably prepared before each visit.

• Common areas, walkways and surfaces should be reasonably clear of personal items, equipment or materials that obstruct cleaning.
• Workstations, desks and personal areas will be cleaned around unless a clear-desk policy is in place.
• Notify us of any areas that are restricted, off-limits, or require special handling before service begins.
• Heavy or large furniture or equipment must be repositioned by your staff if cleaning behind or underneath is required.

Health, safety and working conditions

The safety of our staff and your employees is our top priority at all times.

• Our cleaners will not climb higher than a one-foot step stool provided by Green Mop Cleaning Services.
• We cannot use client ladders, furniture or equipment to reach elevated areas.
• Our team may leave, with the full service charge applied, if they encounter unsafe conditions including threatening behaviour, hazardous materials, extreme temperatures, pest infestations, or other safety risks.
• Please inform us of any known hazards, chemicals stored on site, or safety procedures specific to your facility before service begins.

Biohazards and specialty areas

Certain conditions require advance notice or fall outside the scope of our standard commercial cleaning.

• We do not clean human or animal waste, blood, bodily fluids, or other biohazardous materials.
• Facilities with active pest infestations cannot be serviced until the issue has been professionally treated.
• Mould remediation, hazardous waste removal and regulated cleaning tasks are outside our scope.
• Medical, dental or laboratory facilities requiring specialised sanitation protocols must disclose requirements before service for proper assessment.

Supplies and equipment

We bring our own professional-grade equipment and eco-friendly products to every job.

• Green Mop Cleaning Services provides all necessary cleaning products and equipment unless otherwise agreed in writing.
• We do not use central or built-in vacuum systems.
• Harsh chemicals such as bleach will not be used under any circumstances.
• Client-supplied products or specialty chemicals require pre-approval and Safety Data Sheet documentation before use.
• A toilet brush or disposable wand must be present and accessible in each restroom to be cleaned.

Cancellations and rescheduling

We understand that business needs change. To avoid cancellation fees, please notify us as early as possible.

• At least 48 hours’ notice is required to reschedule or cancel a visit.
• For complete cancellation of commercial services, two weeks’ notice is required.
• Cancellations with less than 48 hours’ notice will be charged 50% of the scheduled service fee.
• Same-day cancellations or lockouts are charged 100% of the scheduled service price.
• Repeated late cancellations may affect scheduling availability and our ability to maintain your recurring service slot.

Payment policies

We keep billing simple, secure and transparent for all commercial accounts.

• Initial and one-time cleanings require a 50% deposit at booking; recurring accounts are billed on a schedule agreed in the Commercial Agreement.
• Deposits are refundable with 48 hours’ notice.
• Payment is due on the day of service unless a net billing arrangement has been established in writing.
• A valid payment method must be kept on file; signing the Commercial Agreement authorises charges for services rendered and unpaid balances.
• Invoices are available on request for business accounting purposes.
• Non-payment will result in suspension of services until the account is brought current.
• Tips are optional but appreciated and may be provided by card, invoice, or clearly marked cash.

Breakage and damage

While accidents are rare, we believe in full transparency and accountability.

• Any breakage or damage is photographed and reported to your point of contact immediately.
• We will repair or replace damaged items when appropriate and at our discretion.
• We are not responsible for pre-existing damage or improperly secured items, such as loosely mounted fixtures or unstable shelving.
• Clients should notify us of any pre-existing damage or fragile items before service begins.

Additional policies

• Photography and media. Before and after photos may be taken for quality control, training or marketing, with no identifying business details shown without consent. Clients may opt out by notifying us in writing.
• Non-solicitation. Clients may not hire Green Mop Cleaning Services employees directly during, or within 12 months after, the service relationship. A $1,500 training fee applies if this occurs.
• Satisfaction guarantee. If you are not satisfied with your service, notify us within 24 hours and we will return to re-clean the area at no additional cost.
• Confidentiality. Our staff respects the confidentiality of your business premises and will not discuss, photograph or disclose any proprietary or sensitive business information observed during service.
• Policy updates. Policies may be updated with written notice. Continued use of services implies acceptance of updated terms.